Book Returns Policy

•Printing defects: missing, extra or repeated pages, pages out of order, ink smudged or faint enough to be hard to read, faulty binding;

•Damage in transit: torn, wet, crushed, or a loose spine;

•The wrong book, or fewer copies than ordered.

Because the book is printed to order, we don't take returns because you no longer want it or changed your mind after receiving it, unless the law says otherwise. Damage from storage or use after delivery isn't covered.

Tell us within 7 days of receiving the book. For damage in transit, inspect the parcel on delivery (Shipping Policy, section 6) or tell us within 48 hours, so we can claim from Viettel Post.

•Step 1: email contact@identityoperator.com with the order number, what's wrong, and photos of the faulty pages or the parcel;

•Step 2: we confirm within 2 working days and tell you whether to send the faulty copy back;

•Step 3: if so, Viettel Post collects it from your address;

•Step 4: we send a replacement, or refund you under section 4.

•Replacement: we send a new copy, printed in the next print run;

•Refund: if a replacement isn't possible, we refund what you paid for that copy: the advance payment through MoMo to the method you paid with, and the amount paid on delivery by bank transfer to the account you give us, within 7 working days of confirming.

For returns covered here, we pay for collecting the faulty copy and sending the replacement; you pay nothing more.